This Return & Refund Policy applies to purchases made from StockaDeal. We are committed to providing a transparent and hassle-free shopping experience. Please review the details below before making a purchase.
- Return Period
We accept returns within 30 days of the delivery date. Return requests submitted after 30 days may not be accepted.
- Eligibility for Returns
To qualify for a return, items must:
Be unused, unworn, and in their original condition
Include all original packaging, tags, manuals, and accessories
Be accompanied by proof of purchase (order confirmation or receipt)
Returns that do not meet these conditions may be declined or may be subject to a partial refund.
- How to Request a Return
To initiate a return, please contact our customer support team and provide:
Your order number
The item(s) you wish to return
The reason for the return
Once your request is reviewed, we will provide return instructions. Returns are generally approved if the eligibility requirements listed above are met.
Return shipping instructions will be provided after your return request is reviewed. Any available return-label arrangements will be confirmed with those instructions.
Please do not send items back without prior authorization, as unauthorized returns may be refused.
- Return Shipping Costs
Return-label arrangements, if available, will be confirmed with the return shipping instructions.
Please follow the approved return shipping instructions before sending your package.
Please contact StockaDeal before sending a return. The approved return address and shipping instructions will be provided with your return authorization.
- Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide:
Your order number
A description of the issue
Clear photos showing the damage or defect
Please contact us promptly if an item arrives damaged, defective, or incorrect so we can review the issue.
If approved, we will provide a replacement, refund, or return instructions based on the reviewed issue.
- Restocking Fee
If an approved return is received used, incomplete, damaged after delivery, or missing included parts or packaging, StockaDeal will contact you before any deduction is applied.
Signs of use
Missing packaging, manuals, or accessories
Damage not caused during delivery
No restocking fee will be charged for defective, damaged, or incorrectly shipped items.
- Non-Returnable Items
The following items are not eligible for return unless required by applicable law:
Customized or personalized products
Gift cards
Final sale items
Any item designated as “Final Sale” will be clearly identified on the product page before purchase.
- Inspection of Returns
All returned items are inspected upon receipt.
We will notify you by email once your return has been reviewed and whether your return has been approved or declined.
- Refunds
Once approved, refunds will be issued to the original payment method used for the purchase.
Refund processing time: 5–7 business days after approval
Financial institutions may require additional time to post the refund to your account
Original shipping charges, if any, are non-refundable unless the return is due to our error, including defective, damaged, or incorrectly shipped items.
- Exchanges
We accept exchanges when inventory is available.
If you would like to exchange an item, please contact our customer support team with your order number and details of the replacement item you would like. Exchange requests are subject to product availability.
- Order Cancellations
Cancellation requests should be submitted as soon as possible. Orders that have entered processing or shipment may not be eligible for cancellation.
Once an order has shipped, it cannot be cancelled and must follow the return process outlined in this policy.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
StockaDeal
info@stockadeal.com